Terms & Conditions

Please read the following terms and conditions carefully as the use of and/or buying from the site hereinafter referred to as the “Site” binds you to these Terms and Conditions. In some cases these terms and conditions will be incorporated statements to be found in the Security & Privacy, Cookies, Payment, Returns & Refunds and Delivery sections of our site. If you do not agree to these Terms and Conditions, please do not register for use or use the Website.

1. Waiver

Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date to the best of our knowledge and abilities. The information may, however, become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site.

2. Definitions

For the purposes of these Terms and Conditions the following definitions apply.

Contract. The contract for sale by us and purchase of Goods by you.

Goods. The range of pet products which are available for purchase from this site in accordance with the terms.

Site. Our world wide web address

Company. CH.HELENARIS LTD (company registration no. HE396957),

3. Use of this Site – No person under the age of 18 and/or legal age shall use the Site.

The content of this Site ( is owned by or licensed to CH.HELENARIS LTD. You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this Site and/or use in any other way without the written permission of You may view and/or print individual pages only for your own personal use.

The Company reserves all of its legal rights and in the event of breach of the present conditions the Company shall take all legal actions rightfully belonging to the Company and/or use in any other way.

CH.HELENARIS LTD may suspend, alter, restrict or terminate at any time access to and/or use of this Site (

4. Limitation of liability

This Site ( should only be used for information purposes. CH.HELENARIS LTD shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this Site ( except as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law CH.HELENARIS LTD is not responsible for the Site’s ( accuracy or its fitness for a particular purpose or the reliability of the access to this Site (

CH.HELENARIS LTD shall not be liable for any and every damages and/or losses resulting from your use of and/or faulty and/or negligence and/or in capacity to use this Site ( CH.HELENARIS LTD does not guarantee that this Site will operate free of error or that it is free from computer viruses or any other contaminating computer program.

We shall not be liable to you and/or in breach of the Contract for delay and/or failure to perform due to any causes beyond the reasonable control of CH.HELENARIS LTD and/or its suppliers, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, legislation and any other cause which is not the fault of the Company.

4. Cookies

We employ the use of cookies. By using Site ( you consent to the use of cookies in accordance with Site ( Privacy Policy and/or Cookies Policy.

Most of the modern-day interactive websites use cookies to enable us to retrieve user details for each visit and after custom and/or feature products according to your preference. Cookies are used in some parts of our site to enable the functionality of those particular part and ease of use for those people visiting the site. Some of our affiliate / advertising partners may also use cookies and the Company shall bear no responsibility and/or liability regarding the advertising material of some affiliates.  We kindly urge to notify us should you feel that any of the advertising material offends you.

5. Your Account

If you use the Site (, you are responsible for maintaining the confidentiality of your account and your password and restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, and/or if your password is being, and/or is likely to be, used in an unauthorized manner.

The Company shall bear no liability and/or responsibility for any unauthorized use for your account (unless us have been notified)

You must ensure that the details provided by you when registering registration at the Site ( or at any time are correct and complete at the best of your knowledge.  You must inform us immediately of any changes to the information that you have provided when registering updating your personal details and/or account info. 

On the Site (, we sell products for purchase only by people aged 18 or over. People aged under 18 may use the Website only with the involvement and supervision of a parent and/or guardian. The parent and/or guardian is required to accept these Terms and Conditions and place any orders for the person aged below 18. By using the Website you agree you are aged 18 or over.

6. Content and advertisements

Third Party Sites and Other Users

The Site ( may contain links to, and/or advertisements for, third party web sites (collectively hereinafter “Third Party Sites”) (, social media sites in particular Facebook, Instagram, YouTube, Twitter, or Pinterest). The Third Party Sites are not under the control of CH.HELENARIS LTD and/or and CH.HELENARIS LTD and/or shall not be responsible for any and every publication and/or material and/or private policies and any other meter related to these.  Third Party Sites. CH.HELENARIS LTD and/or provides links to these Third Party Sites only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites. You agree that you use all Third Party Sites at your own risk. When you link to a Third Party Site, the applicable service provider’s terms and policies, including privacy and data gathering practices govern exclusively. Should you feel the need to make further investigation make whatever investigation proceeding with any transaction with any Third-Party Site.

Each Site user is solely responsible for any and all of its User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, and/or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other Site users are solely between you and such user. You agree that CH.HELENARIS LTD and/or will not be responsible for any and every loss and/or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we shall not be involved neither participate in such dispute in any manner

You hereby release us, our officers, employees, agents, affiliates, subsidiaries, parents, joint ventures, successors and any other companies under common control with us from claims, demands any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that are either directly or indirectly related to or arise out of any interactions with or conduct of other Site users or Third Party Sites.

7. Electronic Communications

When you use our Site, or send e-mails, and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you consent to receive reply communications from us electronically in the same format and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

8. Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our Privacy Policy.

For more information please visit our Privacy Policy page.

9. Pricing

All prices quoted are EURO (€) and include Value Added Tax (VAT). If the price goes up or down in between you placing and receiving your order, we will honour the original price and such change in the pricing shall not affect your order.

10. Payments
We accept different options for payment. Credit Card, Debit Card, PayPal or Cash on Delivery. You will be presented with these options when you check out and according to the one chosen from you, we shall proceed your order 

[need to mention that if they choose cash on delivery and upon delivery they do not pay we will not deliver the products and may charge them additional fee for the return of such products and that we reserve all of our legal rights for any potential legal proceedings.

11. Ordering and stock availability

We aim to display only items that are in stock and which can be dispatched to you quickly. From time to time we may sell out of some lines, in which case we will aim to advise you within the 2-10 day delivery period. If this does occur, you will be given the opportunity to order an alternative or receive a full refund for the full price you paid.

Your order confirmation received via email is only an acknowledgement of your order being placed and not an acceptance amounting to a contract. The contract commences upon dispatch of the goods.

CH.HELENARIS LTD makes no representation as to the goods, items, products or services referred to in, or sold from, this Site ( as being available or suitable for use for any other purpose than the one suggested in the site

Products sold on are only for use in a domestic setting and in the way suggested to the site.  If you wish to purchase items for commercial use please contact Customer Services on (+357) 99743981 to discuss your product needs.

Any unauthorized commercial sale of our product shall render you liable for all losses and/or damages suffered from CH.HELENARIS LTD.

12. Cancellation

If you change your mind about anything you order, you can cancel that order free of charge so long as you do so within 14 days of receipt of goods. Goods may be on their way to you. We will cancel any such order without charging you, with the exception that we reserve the right to make a charge for the return of the goods when necessary. In the event of cancellation we guarantee to refund your money within 30 days. Products must be in their original package and intact in order to justify a full refund. For further information please visit our Returns & Refund Policy page.

13. Delivery and Returns

When you cancel an order or part of an order, the goods to be returned must be in their original, unopened, unused condition. For items that are missing, damaged or if you have received an incorrect item, you must notify us within 48 hours of delivery to raise a query. We will then arrange for the item to be collected and a replacement order to be dispatched.

For items that you no longer wish to keep, you are able to request a refund for the item up to 14 days from the purchase date. You must contact us to inform us that you would like to request a refund. We will arrange for the item to be collected. Upon inspection of the returned item, we will refund the value of the item provided it is in its original condition. You are responsible for the cost of delivering an item back to us and we will retain this cost from the amount to be refunded.

Following delivery, you have 48 hours or two working days to raise any queries or inform us of any missing or damaged items. After this period we will not be able to liable for any claims for missing or damaged items. We operate on a fair and flexible basis and will always look into any query in order to help our customers.

When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit we will withhold any monies due, advise you in writing or by email within 14 days of any such intention and describe the nature of any such refusal to refund. During any period thereafter the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses.

Nothing contained within these terms and conditions affects your statutory rights.

14. Warranties

We aim to deliver goods of the highest quality. Where the Goods are products we warrant that they will meet their specification. As described in the site.  For any unsatisfying quality of product.  Please make a query describing why the product is of unsatisfaiting quality in your opinion and attach any evidence for as photographic evidence in respect of your claim and we shall review your claim with 3 working days from the date of receipt of your claim. Any such claim must be made within 12 hours of delivery.

15. General

E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address. We require your email address so that we can efficiently communicate with you on the status of your order. If you choose to (within Your Details), we will also keep you informed of Special Offers and New Products. We will never pass your e-mail address details to other companies.

To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

The headings in these terms are for convenience only and do not affect their interpretation.

These terms supersede any representation made by us or any of our employees or agents.

16. Legal rights

The consumer’s contract with CH.HELENARIS LTD and/or does not affect any of the consumers and/or the company’s legal rights.

17. Changes to the terms

CH.HELENARIS LTD reserves the right to remove, modify or change, without notice, any information on this Site ( from time to time. CH.HELENARIS LTD may change these terms at any time by posting notice of the changes on the Site ( If you use the Site ( after CH.HELENARIS LTD has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the Site (

18. Governing law and jurisdiction

These terms and your use of this Site ( are governed by and construed in accordance with the laws of Cyprus and any disputes will be decided only by the Courts of Cyprus.

19. Products

Please note that a number of the products on are flat packed, so some assembly will be required.