Privacy Policy

Privacy Policy

CH.HELENARIS LTD understands that your privacy is important to you and that you care about how your personal data is used, stored and shared online. We respect and value the privacy of everyone who visits this website,  (“Our Site”) and will only collect and use personal data in the ways that are described here, and in a manner that is consistent with Our obligations and your rights under the laws of the Republic of Cyprus.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and/or agree with this Privacy Policy, you must stop using Our Site immediately.

Why do we collect your data?

To give you the best possible experience on our website and in store. The data we collect from you helps us process your order and\or transactions and/or tells us about your product preferences of Our Siter to help us personalise our recommendations to you and\or enable us to provides you with the best possible experience. This is both in an online and in store capacity.

How do we collect your data?

We have a range of ways we do this including when you create an account and make a purchase online in our Site and\or in store. We treat your data with the utmost care and take all and every appropriate steps to always protect your date and keep them secured from any other unauthorized party.

[Please state where the data are kept and for how long and their right to withdraw this consent at any time they wish and require us to permanently delete their data]

When will we share your data?

We may sometimes share your data with our third party teams to help us provide you a better service. Some examples might be giving your address to the courier so they can deliver your order, or a company we use to store orders within our warehouse dispatch system. We should state 1 or 2 more examples. Please kindly note that this list is not exhaustive.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:


means CH.HELENARIS LTD, a limited company registered in Cyprus with company registration no HE396957 whose registered address is Shop 3-4 Gladstonos 34, 8046, Paphos, Cyprus .  

“Our Site”

means ours world wide website


means an account required to access and/or use certain areas and features of Our Site.

“Personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)


means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. For further Details of the Cookies used by Our Site please visit our Cookies Policy page.

2. Information About Us

Our Site is owned and operated by CH.HELLENARIS LTD, a company duly registered and incorporated under the laws of Cyprus under with company registration number HE396957, with its legal address at Shop 3-4 Gladstonos 34, 8046, Paphos, Cyprus.            

3. What Does This Policy Cover?

This Privacy Policy applies only to you and your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data may be collected and/or stored, and\or used by other websites and We stringly recommend that  you check the privacy policies of any such websites before providing any data to them. CH.HELLENARIS LTD shall bear no responsibility and\or liability for any and every improper and\or unauthorized use of your date from any other website that does not belong toy CH.HELLENARIS LTD.

4. Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

  • The right to be informed about Our collection and use of personal data.
  • The right of access to the personal data We hold about you (see section 12).
  • The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 12).
  • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please Contact Us using the details in section 12).
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
  • The right to object to Us using your personal data for particular purposes.
  • Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please Contact Us using the details provided in section 12 and We will endeavour Our best of abilities and\or knowledge to solve the problem for you as soon as practically possible subject to the problem being directly in relation with Our Site. If We are unable to help, you also have the right to lodge a complaint with the Cyprus supervisory authority, Cyprus Office of the Commissioner for Personal Data Protection.

For further information about your rights, please contact the Cyprus Office of the Commissioner for Personal Data Protection. 

5. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data :

(please also visit our Cookies Policy on Our Site for Cookies and similar technologies)

  • Email Address.
  • First Name.
  • Last Name.
  • Company Name.
  • Street Address.
  • City.
  • County.
  • Postcode.
  • Phone Number.
  • The type of enquiry your making, including special requirements.
  • The information you provide relating to your enquiry.
  • IP address.
  • Web browser type and version.
  • Operating system.
  • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

6. How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.

Our use of your personal data will only occur with your consent and will only be for the necessity of performance of our contractual obligations with your and/or the performance of your instructions to us and\or for the betterment of your experience using Our Site (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, we may use your data for the following purposes:

  • Personalizing and tailoring your experience on Our Site.
  • Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you).
  • Personalizing and tailoring Our products and services for you.
  • Replying to emails from you.
  • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in the email footer).
  • Market research.
  • Analyzing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.

Please kindly note that this list may not be exhaustive

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information, news and offers on Our products and services according to your instructions and\or indications when entering Our Site. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy.

Third parties (including Google, Facebook, Twitter and Instagram) whose content appears on Our Site may use third party Cookies. ( for more information on controlling Cookies  please visit our Cookies Policy page) for which sites CH.HELLENARIS LTD shall bear no responsibility and\or liability.

Please note that We do not control the activities of such third parties, nor the data they collect and use and we strongly recommend you to check the privacy policies of any such third parties and proceed only if you consent to their privacy policy. Our privacy policy does not reflect and\or being incorporated and\or is the same and\or is connected and\or is applicable and\or extents to any and every other privacy policy of any third party site that may appear on our Site and we shall bear no responsibility and\or liability for any other third site.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it and we hereby guarantee to comply with your request within 3 working days from the date of receipt of your request,

7. How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to use them in order to comply with our contractual obligations towards you and to comply with your instructions to us and as described in section 6, and/or for as long as We have your permission to keep it.

Your data will be stored for the duration of time of any and every contractual relation between you and us and for as long as you instruct us and\or consent to us using your data. We may keep your data for the duration of 24 months after the completion of our contractual obligations towards you unless you inform in writing that you wish us to permanently delete your data. We may keep your data for as long as you have an active account with us that you have created. We may keep your data for the period of 12 months after you delete your account unless you inform us in writing that you wish us to permanently delete all of your data by indicating this option when you choose to delete your account from Our Site.

Your data will only be stored in Cyprus.

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

Steps We take to secure and protect your data include:

  • Serve our site securely
  • Post Form data over SSL

8. Do We Share Your Data?

We may share your data with other companies in Our group for security and advertising purposes. This includes Our subsidiaries and\or sister companies within the group.

We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include, but the list is not exhaustive, payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the laws and regulations of the Republic of Cyprus.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, and\or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

The third-party data processors used by Us and listed below are located outside of the European Economic Area. Where We transfer any personal data outside the European Economic Area, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the Cyprus and under the GDPR. Our third party processors include:

  • PayPal
  • Sixt
  • Credit Card
  • Debit Card
  • Cash on delivery

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

9. How Can You Control Your Data?

In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details). You may even adjust and\or change and\or adjust and\or alter your preferences throughout the duration of your active account in our Site

10. Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, please visit Cookies Policy page.

11. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge within 14 working days from the date of receipt of your request. Please contact Us for more details at, or using the contact details below in section 12.

12. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at, or calling (+357) 99 743981.

Please ensure that your query is clear, particularly if it is a request for information about the data, we hold about you (as under section 11, above).

13. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.